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Merchant Policies and Guarantees
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| Shipping limits: |
. . . There is no additional charge for shipping in the continental United States. At this time we do not offer shipping to Alaska, Hawaii, Canada and other areas outside the U.S. |
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Customer guarantee: |
. . . Our product warranty is actually quite simple. Your satisfaction is guaranteed, PERIOD!! If for any reason you are not satisfied with your purchase (With the exception of items that are custom made or custom painted.), simply return it for a replacement or complete refund ! No tricks, no gimmicks. We only make 4 requests. (1) - If the package is damaged in shipping, please notify the shipping company and My Uncle Buck immediately so that appropriate steps can be taken. (2) - Your order MUST be returned in the original packaging. Each craftsman takes great care to ensure your product arrives in good condition. By using the original packing you will ensure it's safe return. (3) - Measure to ensure proper fit. Whenever possible we include product dimensions so that you can check to be sure the item will work in your home in the area you have in mind. You may be surprised to learn that nearly all of our returns are for a size problem. ("It looked like it would fit!") Taking a couple of quick measurements (when applicable) saves everyone time and money. (4) Of course all requests for exchange or refund must be received within 10 days of receiving your order. These four requests are made to benefit both you and our craftsmen. |
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| Payment options: |
. . . We gladly accept Visa, Master Card and Discover Card at our online check-out.
| "Please contact us if you have any other questions or concerns that were not addressed here. We always look forward to hearing from our customers. Thanks for your patronage." - Uncle Buck
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